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FAQs

CURIOSITY COOKED THE PIZZA. YOU ASKED, WE ANSWERED

Does Franco Manca take bookings?

Due to current circumstances there are some changes at our pizzeria. We have always followed the old-fashioned approach operating a pizzeria. You can simply turn up to any pizzeria and we will find you a table as soon as we can. Sometimes there is a queue, but they move fast.

The good news is you can still just turn up. However upon arrival, or within 500m of our pizzeria you must remotely add yourself to our VIRTUAL QUEUE. You can do this when you are within 500m OR scan the QR CODE on the door with your phone camera when you arrive.

Our team will be on hand to help you. This will allow our customers to wait safely and socially distanced away from the entrance of the restaurant until a table is available. You cannot pre-book a table by calling a pizzeria.

How does your Virtual Queue work?

Once you join the queue (limited to 6 people), we will send you an SMS around 5 minutes before your table is ready. You cannot pre-book a slot, you can only join within 500m or at the pizzeria. You can leave the queue at any time. If you do not have a phone please speak to a team member who can still add you to the queue.

The Virtual Queue is not currently part of our Loyalty app, so when you are seated you will still need to check in to the table.

Why do you need my mobile number to join the Virtual Queue?

We will update you via SMS about your table so you don’t have to wait right outside and store your number only for contact and trace purposes as per the government requirements relating to Covid 19.

What measures have you taken to apply social distancing in your pizzeria?

The health and safety of our customers and team members is important. We have reorganised our pizzeria to make sure it is safe for social distancing and we are following strict hygiene protocols. These include adjusting the layout, adapting service techniques including a virtual queuing system, screens and distancing markers are installed where necessary and strict hygiene protocols and risk assessments are followed by our team members. You can find a full list here.

Can I book a private space for an event?

Some of our pizzerias have areas which are available for private hire. Birthday or business, we can help you plan and host the perfect event. You can find out more and enquire here >

Please note due to COVID-19 and the closure of our pizzerias we may not be able to guarantee future bookings. Bookings for the future will be dealt with in line with Government guidelines.

Does Franco Manca do takeaway?

We do. You have three options:

Modern (for us)- choose your local pizzeria. Click on the order link, order, pay, then go and collect.

Less modern- phone your local, place the order, go in, pay and take home.

Really old fashioned- go to your local, place your order, wait and take it away.

You can also order a delivery via Deliveroo and Uber Eats.

Is Franco Manca veg / vegan?

Vegans are not an afterthought at Franco Manca. Our No.1 pizza is vegan, and we have vegan specials available on our blackboard. We have a vegan cheese, which is available at all of our pizzerias, and can be swapped instead of mozzarella, or added as an extra topping. Please ask your server when ordering.

We also have vegetarian options. Each pizzeria has a veg special that changes daily.

Is Franco Manca BYO?

You can’t bring your own wine to Franco Manca. Our wines are always natural, organic or biodynamic, and priced from just £15.50 a bottle. So save your arms and drink our wine instead.

Does Franco Manca sell gift cards?

Other than life itself, there is no greater gift than pizza. You can buy Franco Manca gift cards in all our pizzerias.

What are the ingredients of your sourdough?

Our dough is made in our pizzerias every day, from sea salt, water, TYPE 0 flour and our sourdough starter. No yeast is added to our dough, any traces of yeast are naturally occurring.

Are the meats on your menu Halal?

Our chicken and lamb sausages are Halal, our fennel sausage is not. Our Bresaola is not considered Halal. However, we can say that the product is free of ingredients that would be considered Haram. Please ask your server about our daily changing specials.

I want to give feedback. Who can I talk to?

We like talking about pizza. If you’re happy we want to hear about it. If you’re not happy, we definitely want to hear about it. Contact us here.

Is Franco Manca gluten free?

Everyone deserves pizza. Our new gluten free pizza is now available at all of our restaurants. Give it a try and let us know what you think. View our menu here >

However, we should warn you that we have flour throughout our busy kitchens and your gluten free pizza will be sharing an oven with our classic sourdough. Whilst we will take every reasonable precaution, we cannot give a 100% guarantee that there will be no cross contamination. Please ensure you notify your server of any allergies when ordering.

To ensure that your local pizzeria has our gluten free base available, please call the pizzeria ahead of your visit.

Do you run pizza making classes?

CURRENTLY ON HOLD due to COVID-19

Learn the art of the Franco Manca pizzaiolo at one of our masterclasses. Over two and a half hours you will discover how to combine slow-rising sourdough with seasonal toppings and fast, hot baking. Your friends and family will thank you. Classes are 2.5 hours and cost £30 including food, wine, soft drinks and VAT.

To find out more, book or enquire, visit our masterclasses page >

Pizza masterclasses are held at:

Chiswick
Second Monday of every month at 4pm.

Richmond
First and third Tuesday of every month at 7pm.

Reading
Second Tuesday of every month at 4pm.

Ealing
Last Tuesday of every month at 3:30pm.

Leeds
First Tuesday of every month at 5pm.

What does Franco Manca mean?

Franco Manca means “Franco is missing”. Before Franco Manca opened in Brixton Market in 2008, there was a pizzeria called Franco’s. When Franco handed the reins over to Giuseppe Mascoli and his artisan baker friend Bridget Hugo, they named the new pizzeria in Franco’s honour. Find out more about the birth of Franco Manca here.

What’s it like to work for Franco Manca?

We like our teams to welcome everybody and to be full of personality. We also love to develop our people. Area Chef Rafa started as a kitchen porter in our very first pizzeria. Read his story here >

Are dogs allowed in your pizzerias?

Service dogs are allowed inside our pizzerias. Some pizzerias have outside areas where all dogs are welcome. Please check your local pizzerias’ page to find out if outside space is available here >

Will Franco Manca support my charity or sponsor me?

Every year we donate tens of thousands of sourdough pizzas to foodbanks and shelters. If you’d like to enquire about this or know someone we can help support, fill in our form here

We like to support local causes as much as we can, especially small charities (who are often forgotten about), local schools and customers embarking on interesting personal challenges or fundraisers. Contact us here

I have a question about the Loyalty app

You can find our Loyalty app FAQs here >

I want to write to you. Can I?

Write to us at Franco Manca 2 (UK) Ltd, 1st Floor, 50-51 Berwick Street, London, W1F 8SJ, England.

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