Skip to content

FAQs

Who/what/when/
where’s Franco?

Curiosity cooked the pizza. You asked — we answered. Eat up.

Our food and drink

When we say good food for everyone, we mean it. Our no.1 pizza is vegan, and we have a daily changing vegan special in every restaurant. Vegan cheese is also available at all of our pizzerias, and can be swapped instead of mozzarella or added as an extra topping. We have a number of permanent vegetarian pizzas on our menu, as well as a veg special at every pizzeria. Always check our blackboards. And eat your greens.

Pizza as it should be — enjoyed by all. Gluten free bases are available for every pizza on our menu at every Franco Manca.

However, we should warn you that we have flour throughout our busy kitchens and your gluten free pizza will be sharing an oven with our classic sourdough. Whilst we will take every reasonable precaution, we cannot guarantee that there will be no cross contamination. Please ensure you notify your server of any allergies when ordering.

Our dough is made in our pizzerias every day, from sea salt, water, TYPE 0 flour made with regenerative wheat from Wildfarmed, and our sourdough starter. No yeast is added to our dough, and any traces are 100% naturally occurring. Just like our accents.

We use a bespoke flour created for us by Wildfarmed, which is produced using regenerative farming methods that encourage biodiversity and help to restore soils and ecosystems.

Wildfarmed fields are full of birds, bugs and bees – they’re full of life. Which means their flour is naturally nutritious, captures carbon in the soil, and restores wildlife, while helping to reduce droughts and floods. It’s free from all nasty chemicals and makes our slow fast food taste even better than before.

Properly sourced ingredients, across every belief system. While we have tried our best to provide a number of Halal meat options, there are a few exceptions. Our chicken and lamb sausages are Halal, however our fennel sausage and Bresaola are not. However, we can say that these products are free of ingredients that would be considered Haram. Please ask your server about our daily changing specials.

Our restaurants

Looking for a pizza near you? Easy. Search our neighbourhood map for a nearby slice.

Our pizzerias are walk-in only, so turn up whenever you’re hungry and our team will seat you as soon as possible. However, some of our restaurants are able to take bookings for larger groups – please check your local pizzeria page.

We do. You can enjoy Franco Manca from home in a few different ways.

1. Simply pop-in or call your local neighbourhood pizzeria and pick up.
2. Pick your pizzas through our order and collect portal.
3. Order a delivery through one of our partners, UberEats and Deliveroo.
4. Pick up one of our delicious Cook At Home pizzas available at your local Tesco.

Pizza as it should be — wherever you need it. Don’t forget the cornicione.

Good food brings people closer. Many of our local pizzerias have areas available for private hire. Explore our options for your next get together, here.

You can’t bring your own wine to Franco Manca. Our wines are always natural, organic or biodynamic, and priced from just £21.30 a bottle. So save your arms and drink our wine instead.

As standard, an optional 10% service charge will be added to your bill. What isn’t standard? The way we’ll prove we deserve it.

Wild garlic found here. Wild animals, less so. While service dogs are allowed inside all of our pizzerias, other dogs and pets are welcome only in our outdoor areas. Please check your local pizzeria page to find out if outside space is available here.

General

Franco Manca means “Franco is missing”. Thankfully, the story behind it isn’t. Read the rest, here

Working with us is like eating one of our pizzas: full of flavour and entirely sustaining. But don’t hear it from us, hear it from Senior Openings & Development Chef Rafa; who started as a kitchen porter in our very first pizzeria. Read his story here.

Want to become part of the Franco family? View our open jobs here.

It’s time to get your hands dirty. We run pizza masterclasses on the first and third Tuesday of every month at our restaurant in Richmond. Book your own pizza-making masterclass, here.

Other than life itself, there is no greater gift than pizza. You can buy Franco Manca gift cards online here.

Every year we share a slice with those in need — donating tens of thousands of sourdough pizzas to foodbanks and shelters with the help of our community. If you’d like to nominate a group or lend a hand, please head to our donations page.

We also like to support neighbourhood causes as much as we can — no matter how small. If you’re a local charity, school or customer experiencing a personal challenge or hardship, contact us here. We’d love to hear how we can help.

Aside from our Loyalty app FAQs, only the Margherita tells the truth. Find them here.

We like talking about pizza. If you’re happy we want to hear about it. If you’re not happy, we definitely want to hear about it. Contact us here.

It’s always better handmade. Write to us at Franco Manca 2 (UK) Ltd, 1st Floor, 50-51 Berwick Street, London, W1F 8SJ, England. We’ll eat it up.

App Faqs

You can enjoy your free pizza at any Franco Manca pizzeria. You just need to check into your table as normal, with the QR code your server gives you. Then, once you have ordered your pizza but before you ask for your bill, go to ‘your table’ then select ‘rewards’. Select ‘redeem’ on your free pizza and it’ll be taken off your bill.

You can also redeem a free pizza on takeaway and delivery in the following ways:

  • Call your local pizzeria and place a takeaway order on the phone. Go to the ‘YOUR REWARDS’ section of the app, click ‘REDEEM’ and show the code to your server when you arrive at our pizzeria to collect.
  • Open the app, select ‘Order & Collect’ which will open a browser window. Click on the trophy icon to redeem your free pizza or main salad.

This is not valid in conjunction with any other offer, and extra toppings will be charged for.

Of course! There is an 8 digit code at the bottom of your receipt. Go to the ‘add stamps’ section from the app menu, enter your code and your stamp will be added. This will only work if no one has claimed a stamp for the receipt or the transaction already, and the code is valid for one use only.

Sorry but we are only doing stamps for adult pizzas.

You should get a stamp every time you dine in and buy a pizza. You can receive a maximum of one stamp per person for each visit. If you visit as a group, each person can earn a stamp on their app, but one person is not able to collect stamps for every pizza or main salad ordered.

To make sure you get your stamp you need to either check in using the QR code your server gave you, or enter the 8 digit code on your receipt. You can also receive one stamp if you order through Uber Eats or takeaway and enter the 8 digit code on your receipt, or if you use our order and collect service. Adding a stamp from a receipt code is only valid for one person. Each person needs to check into the table when you are in the pizzeria to get a stamp on their app.

If you still feel you should have got a stamp and didn’t, you can contact us here and we will look into it for you.

Unfortunately not. Our paper loyalty cards expired on 31st December 2019.

Not at the moment. If your fellow diners also check in to your table with their Franco Manca app, they can also earn a stamp for a full price pizza or main course salad. You can also refer a friend and you both get a bonus stamp when they download the Franco Manca app, check in and buy their first pizza.

Yes, you do.

When you use our Order & Collect service stamps will be added to your app automatically, you don’t need to do anything.

To add stamps from a takeaway order , Uber Eats or Deliveroo, go to the ‘add stamps’ section of the app and enter the 8 digit code at the bottom of your paper receipt and your stamp will be added to your account.

All takeaway orders (Order & Collect, takeaway, Uber Eats and Deliveroo) are only valid for one stamp per order. To earn one stamp per person please dine in at any of our pizzeria.

You can share your pizza rewards with those dining with you. Just click on the free pizzas you want to redeem in the ‘rewards’ section of ‘my table’. To add a free drink or dessert reward to the table, you must buy one main pizza per drink or dessert in order to redeem. Please note that if you’re ordering via our Order & Collect platform, you can only redeem one reward per order.

Pizza loves company. When you refer a friend to download the app, you will both receive a free stamp when they buy their first pizza. As the referrer, you will also receive a free drink on us which will be found in the ‘your rewards’ section of the app. You will receive a drink and a stamp for every friend you refer.

You can only collect 1 stamp per person, per visit. When you dine in, each person must check into the table to earn a stamp for their pizza or main salad. So if your table ordered 4 pizzas, each of the first 4 checked in diners will receive 1 stamp each. When you order a takeaway pizza, the code at the bottom of the receipt is valid for one stamp for the total order.

As a student, you need to collect 4 stamps to earn a pizza on the house. When you start a new stamp card, you will receive two bonus student stamps each time, meaning you only have 4 stamps to collect to earn your free pizza. To prove you are a real living, breathing student, please check in and show your server your student card. We will do the rest.

We’re sorry you want to close your account. Please email us on privacy@francomanca.co.uk with your request.

This Instagram feed is certified organic. Like the rest.