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APP FAQS

CURIOSITY COOKED THE PIZZA.

Everything you need to know about our Loyalty app, to help you eat pizza and earn pizza.

  1. I’ve earned a free pizza, how do I get it?

You can enjoy your free pizza at any Franco Manca pizzeria. You just need to check into your table as normal, with the QR code your server gives you. Then, once you have ordered your pizza but before you ask for your bill, go to ‘your table’ then select ‘rewards’. Select ‘redeem’ on your free pizza and it’ll be taken off your bill. This is not valid in conjunction with any other offer.

 

  1. I forgot to check in last time I came to Franco Manca. Can I still collect my stamp?

Of course! There is an 8 digit code at the bottom of your receipt. Go to the ‘add stamps’ section from the app menu, enter your code and your stamp will be added. This will only work if no one has claimed a stamp for the receipt or the transaction already, and the code is valid for one use only.

 

  1. Can I earn stamps on kids pizzas?

Sorry but we are only doing stamps for adult pizzas.

 

  1. I didn’t get a stamp for my last visit. Why?

You should get a stamp every time you dine in and buy one pizza. To make sure you get your stamp you need to either check in using the QR code your server gave you, or enter the 8 digit code on your receipt. You can also receive one stamp if you order through Uber Eats or takeaway and enter the 8 digit code on your receipt, or if you use our order and collect service.

If you did check in, but you didn’t get a stamp, it could be that not everyone on your table bought a pizza. If 5 people were on your table but you only ordered 4 pizzas, the first 4 people checked into your table will receive a stamp.

If you still feel you should have got a stamp and didn’t, you can contact us here and we will look into it for you.

  • I already have a Franco Manca loyalty card. Can I transfer my stamps onto the app?

Unfortunately not. You can continue earn and redeem your current loyalty card until 31st December 2019 but you cannot earn a stamp on both the paper loyalty card and the Franco Manca app for the same transaction.

 

  1. Can I share my stamps with other people?

Not at the moment. If your fellow diners also check in to your table with their Franco Manca app, they can also earn a stamp for a full price pizza or main course salad. You can also refer a friend and you both get a bonus stamp when they download the Franco Manca app, check in and buy their first pizza.

 

  1. Do I get a stamp when I order a Franco Manca takeaway or order Franco Manca through Uber Eats?

Yes you do. Just go to the ‘add stamps’ section of the app and enter the 8 digit code at the bottom of your paper receipt and your stamp will be added to your account. The code is valid for one use only.

 

  1. Can I use more than one reward at a time?

You certainly can share your rewards with those dining with you. Just click on the free pizzas you want to redeem in the ‘rewards’ section of ‘my table’. The sky is the limit.

 

  1. I ordered four pizzas, but I only have 1 stamp. Why?

You can only collect 1 stamp per person per visit. So if your table ordered 4 pizzas, each of the first 4 checked in diners will receive 1 stamp each.

 

  1. I am a student

For every 4 pizzas you buy the 5th is on the house. For every stamp card you receive 2 bonus stamps everytime. To prove you are a real living breathing student, please check in and show your server your student card. We will do the rest.

 

  1. How do I close my account?

We’re sorry you want to close your account. Please email us on privacy@francomanca.co.uk with your request.

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